Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at verticeeyewearpr@gmail.com. Please note that returns will need to be sent to an address given through email. 

If your return is accepted, you'll need to send the package back through mail at your expense. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at verticeeyewearpr@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards. 

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted and refunded, make a separate purchase for the new item.

Refunds
We do not give out refunds, only store credit.