Shipping policy
Shipping Policy
Processing Time Orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.
Shipping Rates & Delivery Estimates Shipping charges are calculated and displayed at checkout. Delivery times are estimates provided by the carrier and are not guaranteed.
Shipment Confirmation & Order Tracking You will receive a shipment confirmation email with a tracking number once your order has shipped. Tracking information may take 24–48 hours to update.
Disclaimer of Liability for Carrier Delays & Issues Vértice Eyewear PR is not responsible for any delays, losses, damages, or misdeliveries caused by the postal carrier or shipping provider, including but not limited to:
- Delays due to weather, natural disasters, or other events outside our control
- Lost or stolen packages after confirmed delivery
- Incorrect delivery due to an address error provided by the customer
- Carrier mishandling or damage during transit
Once a package has been handed off to the carrier and a tracking number has been issued, responsibility for the shipment transfers to the carrier. Any claims for lost or damaged packages must be filed directly with the carrier.
Lost or Stolen Packages Vértice Eyewear PR is not liable for lost or stolen packages. If your tracking information shows your package was delivered but you have not received it, please contact the carrier directly to file a claim.
Incorrect Addresses Customers are responsible for providing accurate shipping information. Vértice Eyewear PR is not responsible for packages delivered to an incorrect address provided at checkout. If you notice an error in your shipping address, please contact us immediately at verticeeyewearpr@gmail.com — we will do our best to assist if the order has not yet shipped.
Contact Us For shipping questions, please contact us at verticeeyewearp@gmail.com.